Service Reviews For Sport Clips Haircuts of Des Moines - Wakonda on Fleur

I wish I could give a negative star for a rating. I called to ask what time they stop taking walk ins. The lady who answered said if I got there before 7:30 they would get me in. When I got there she asked if I was the one who called. I said yes. This would have been my first time getting my haircut there. I am female and not wanting to go to great clips since they have messed up my hair on many occasions. I sat and waited for OVER AN HOUR. Then when asked what I wanted to have done I showed her several photos. It was at this point she suddenly didn't have time to cut my hair. She said the lady with her had to be up at 5am. (Not my fault) She explained that they would be "in trouble with their owner" if they stayed past a certain time. (Why didn't she take 2 minutes to ask me how I wanted my hair cut) Turning get away a paying customer seems to be perfectly fine. She quoted my cut to be $30 She was trying anything she could to not cut my hair. She gave me a coupon for half off the $30 she quoted me, saying they would make it right with me, NO! CUTTING MY HAIR WHEN YOU SAID YOU WOULD WOULD HAVE BEEN THE RIGHT THING TO DO! I called to ask so I wouldn't be wasting my time if I had to wait until tomorrow regardless!

I have been in with my family several times and have never had any issues until we were in on 10/8/17. My husband had Annie cut his hair while Paige cut our 2 sons hair who are ages 2 & 4. While cutting our 4 yr olds hair, he winced and said ouch. I thought he was just scared of the trimmer by his ear and told him he was going to be ok, but when he said it again and started crying I looked at where Paige was trimming and noticed she had cut him, not once, but twice. I told her he's upset because you cut him. Never at any moment did she even attempt to apologize to him or myself. Instead she dismissively stated it was because he kept moving (I was standing right there and that wasn't the case). I had her immediately end the haircut and had Annie finish the job. When we got home I was looking more closely at my 2 yr olds haircut and noticed she had also cut him behind the ear. My other concerns is if she's cutting everyone with her clippers, what is she spreading around from person to person. I'm writing this review because from the beginning I got the impression Paige was definitely not a "kid" person and would not recommend her to cut any young child's hair. My boys have never been scared to get a haircut and I'd hate to have any other child have that experience. Annie, on the other hand, does a fantastic job with kids and adults. We will definitely make sure to request her if we go back.

Can you please explain to me and help me understand how a business with hours posted on the front door with a closing time of 8:00 PM can turn away customers at 7:30 PM because there were people in the lobby who are "booked"? Are you not in the business of cutting people's hair to make money? You still had 30minutes. In the retail business of a customer walks in at 7:59 you still should service them because they came in during your business hours. I think this is straight up BS and will definitely make me think twice about getting my haircut at sport clips again. Perhaps you should have enough staff on hand to cover you through closing instead of one with people piled up in the lobby waiting to be serviced thus causing you to send customers packing. Guess Great Clips gets my money today